1. Use of personal information

EVOLVE Distance Learning Ltd. (“EVOLVE”) is committed to protecting your privacy and keeping your personal information secure. When you use our website, you agree to us collecting and using personal information and this privacy policy explains how we collect and use your personal information.

We will never release information about our customers or business partners to any other person or organisation unless we have your permission or are permitted or required by law to do so. We may update this policy, so please check this page from time to time to make sure that you’re happy with any changes. This policy is effective from 6th May 2021.

2. Data Protection

Any personal information you supply to EVOLVE via this website (and by other means) will be treated in accordance with the Data Protection Act (DPA), UK General Data Protection Regulation (UK GDPR) and other legislation intended to protect your personal information and privacy.

We are registered with the UK Information Commissioners Office (Registration Number ZA127876).

You have the right to see personal data (as defined under the DPA) that we keep about you upon receipt of a written request and payment of an administration fee of £10. Any request should be sent in writing, signed for delivery, to:

EVOLVE Distance Learning Ltd.
4 Ash Close
Great Sutton
Ellesmere Port
Cheshire
CH66 2XY

If you believe that any of the information we hold is incorrect or incomplete, please let us know as soon as possible.

3. Information we collect

When you visit our website we may collect the following information from you:

1. Name, job title, contact information including email address
2. Demographic information such as postcode, preferences and interests
3. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

If you communicate with us by email, we may keep your email, together with your email address and our reply, for our business records. We give the same protection to our electronic communications as we do to information we receive by post or phone. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. If you have consented to receive marketing information, we may periodically send you promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided. You can opt out of receiving these emails at any time.
2. We may use the information we collect for analytical purposes, and to assist us in improving our processes, products and services. We will not pass your contact details to anyone else without your prior consent.

Under the UK GDPR, the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at our registered office detailed in Section 2 above.

(b) We have a contractual obligation.

4. How we store your data

Your information is securely stored.

We store your name, job title and contact details electronically for a period of 12 months after your initial contact with us. If, after this time, you have not entered into a contractual relationship with EVOLVE, your data will be deleted from our systems. If you enter into a contractual relationship with EVOLVE, your data will be stored electronically for the duration of this contract. The accuracy of the data held will be reviewed at regular intervals.

5. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie allows us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide.

EVOLVE uses ‘first party cookies’ in a general way, to gauge use of our website and measure response to our publicity and site usage. We may use the same cookie for more than one purpose. For example, to understand the effectiveness of a campaign a cookie may be used to measure media responsiveness and site navigation. Most browsers are set to automatically accept cookies and you should be able to configure your browser to restrict or block cookies, or you may wish to delete them.

Please note that requesting a trial lesson or booking a course is an implied consent for us to use our required cookies on your computer. None of these cookies collect personal data but are necessary for you to participate fully in our lessons.

6. Google Analytics

EVOLVE uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to help us to analyse how users use EVOLVE websites.

The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of our sites, compiling reports on website activity for us and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of EVOLVE websites. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

7. How to find and control your cookies

Please follow the link below for instructions on how to find and manage your cookie settings:

https://www.aboutcookies.org.uk/managing-cookies

8. Disclosing Your Information

We do not sell, rent or trade your personal information to others. We may give general statistics about our customers, sales, and related site information to other companies however these statistics will not include any information that personally identifies you, unless we have said otherwise in this policy.

9. Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

10. Your data protection rights

Under data protection law, you have rights including:

10.1 Your right of access – You have the right to ask us for copies of your personal information.

10.2 Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

10.3 Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

10.4 Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

10.5 Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

10.6 Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

10.7 Your right to complain – If you have any concerns about our use of your personal information, you can make a complaint to us in writing to our registered office detailed above in Section 2.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk